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Working at Amazon - #happypacking

Since launching in 1995, Amazon has grown to become the best known name in online retail. Its many UK fulfilment centres dispatch packages to tens of millions of customers across Europe as well as in the UK.

On its busiest ever day in the UK, Amazon sold more than 5.5 million items – that’s 86 a second. The months leading up to Christmas see a huge leap in demand. That’s why Amazon recruits around 15,000 temporary associates in the UK every year to work as Warehouse Operatives. The contribution of associates is crucial, so Amazon is keen to ensure its Warehouse Operatives are happy in their roles.

    • The earning potential beats the competition. Overtime of one full shift is available and paid at time and a half, plus additional overtime, during peak weeks.
    • Amazon has a culture focused on safety and continuous improvement. The business is working hard to make sure that it is better tomorrow than it is today.
    • Amazon has a 62% lower injury rate than other companies conducting warehousing activities, based on the latest available HSE reporting data.
    • Workers at Amazon do not have zero hour contracts. Currently over 95% of temporary staff in fulfilment centres work a 40 hour week.
    • See our handbook for further information about working with Amazon


  • In the UK fulfilment centre network, temporary staff work four ten-hour shifts per week. The shift patterns allow for three days off in a working week.
  • This shift pattern helps Amazon improve its ability to provide fast delivery for customers and gives associates an extra day for free time and social activities. The shorter working week saves associates both time and money and means less commuting.
  • All temporary staff are paid for no less than 20 hours of work per week, even when 20 hours of work are not available.

About the role

Warehouse Operatives are at the heart of what Amazon does, from the moment an order’s placed to the moment it’s in the customer’s hands. It will be your job to receive, pick, pack and ship parcels. You’ll be expected to work to the highest standards to make sure Amazon exceeds customers' expectations.

It’s an active role that will certainly keep you fit. There’s also no uniform, so you can wear your own clothes and feel comfortable all day. The job is split between Inbound and Outbound responsibilities.

Inbound includes:

Dock: offloading goods from vehicles or sorting.

Receive: bringing items into the building and checking what has been received from suppliers and vendors.

Stow: placing the items in a specific place until they are ordered by a customer.

Outbound includes:

Picking: selecting items for a customer order.

Packing: packing the items to be shipped to a customer.

Shipping: preparing freight for dispatch and loading vehicles.

You may also be given additional or different tasks as part of your day to day job. If you work at Coalville, you may be using Powered Industrial Trucks or People Up Platforms - training will be provided if required.

About you

You'll bring a strong work ethic, real attention to detail and the ability to meet targets in a fast-paced environment. Most importantly, you'll bring a true commitment to customer service to help deliver a first-class Amazon experience. You also need to be able to do the following:

  • Stand and/or walk for periods of between 10 and 12 hours per shift.
  • Lift and move products up to 15kg in weight - manual dexterity of both hands and wrists is required.
  • Lift, bend, reach above the head, kneel, crouch, and/or stretch for 10 to 12 hours per shift.
  • Push and pull products up to 15kg in weight for 10 to 12 hours per shift.
  • Work on a secure mezzanine at a height of between 9 to 12 metres (equivalent to a 3 or 4 story building).
  • Regularly climb and descend four flights of stairs safely.
  • Understand training and Health & Safety instructions delivered in English.